TSTL
FAQs
Shipping & Returns

HOW MUCH DOES SHIPPING COST?

We will be offering free shipping in the U.S. ONLY.

 

For quotes on shipments outside of the USA, click here or reach out to us via our contact form and we will be happy to let you know

WHATS YOUR RETURN POLICY?

We offer a 60 day return from the day of delivery.  If you are not totally satisfied with the quality of the product within 60 days of receiving your order, simply send it back and we will refund you the product cost. We would be happy to assist you. Please fill out our contact form to start your return

WHERE DOES TSTL TRAVEL SHIP?

We currently only shipping within the U.S. and Canada. We are hoping to extend this to other countries soon. If you are interested in adding your country to our list, please let us know by filling our our contact form

WHEN WILL I RECEIVE MY ORDER?

 You can keep track of your luggage once it's been processed and shipped with a tracking number you'll be provided with after purchase, via email. Feel free to also send us an email to help@tstltravel.com

DO YOU SHIP TO P.O. BOXES?

Sorry, we don't ship to P.O. boxes

How Do I Start a Return

Go to out Contact form and select Return from the choices. Fill out the information and we will get back to you with instructions to return your item

LUGGAGE

WHAT SUITCASES CAN BE STORED WITHIN EACH OTHER?

Smaller luggage can be stored in the bigger one. For example the Carry on can be stored into the Medium. The Medium can be stored inside of the Large.

WHAT MATERIAL ARE THE SUITCASES MADE OF?

TSTL luggage are made out of polycarbonate. lined with a nylon interior. 

HOW DO I CLEAN THE LUGGAGE & KEEP IT CLEAN?

Every luggage will come with a canvas cover to help protect the outer shell and map design from scratching or deteriorating over time. You can clean your luggage with a cloth, mild soap, and warm water. Cleaning erasers, mild abrasives, or even plastic cleaners can remove scuffs and scratches on the outer shell.

HOW DO I SET THE TSA LOCK?

Press in the tiny reset button with a small screwdriver or pen. set what you want your three-digit combination to be, and click the two zippers in place. Your lock combination is now set and your luggage is locked. To reset lock to a new combination, repeat process with a new three-digit number. 

WHAT LUGGAGE SHOULD I BRING ON VACATION?

CARRY-ON

22 x 14 x 9 Inches

2-3 Days

Minimalist Packer

MEDIUM

26 x 17 x 10 Inches

3-7 Days

Over Packer

LARGE
30 x 20 x 12 Inches

7 Plus Days

Heavy Packer

IMPACT

WHAT CAUSE DOES TSTL TRAVEL SUPPORT?

We deeply care about our environmental footprint. We prove this by using 100% recyclable materials and are working towards creating luggage that are more environmentally friendly everyday. In addition, we love animals and donate a % of our annual profits to sanctuaries around the world.

WHERE TO FIND US AND HOW TO GET IN TOUCH

HOW CAN I STAY UP TO DATE WITH TSTL?

Sign up for our newsletter to stay in the loop?

Also, follow us on social media. We'll keep you up-to-date with our latest product launches and happenings!

HOW CAN I GET IN CONTACT WITH YOU?

We can reach us via many platforms like Instagram, Facebook and TikTok. Please fill out our contact form to get in contact with us. Send us an email at help@tstlravel.com or call our customer service number 717-814-8712.

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