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©2019 by The Sweet Travelife | All Rights Reserved

FAQs
Shipping & Returns

WHATS YOUR RETURN POLICY?

We offer a 30 day return policy. In accordance with Kickstarter’s Terms of Use, we will not offer refunds or returns for non-defective merchandise. If you are not totally satisfied with the quality of the product within 30 days of receiving your order, simply send it back and we will refund you the product cost. We would be happy to assist you. Please contact us at help@tstltravel.com for assistance.

HOW MUCH DOES SHIPPING COST?

We will be offering free shipping in the U.S. ONLY. Kickstarter backers from other countries will have to pay all shipping, import duties and applicable taxes. For quotes on shipments outside of the USA please feel free to use http://www.dutycalculator.com/new-import-duty-and-tax-calculation or reach out to us via email at Help@TSTLTRAVEL.com with your Address, Country and Zip Code and we will be happy to let you know.

WHERE DOES TSTL TRAVEL SHIP?

Due to logistical reasons, we are unable to ship to every country in the world. We currently ship to the U.S., Australia, England, France, Spain, Ireland, Canada, Dominican Republic, Germany, Japan, All of South America, Netherlands, Belgium, Poland, Greece, Norway, Finland, Sweden, and Portugal

WHEN WILL I RECEIVE MY ORDER?

You can keep track of your luggage once it's been processed and shipped with a tracking number you'll be provided with after purchase

DO YOU SHIP TO P.O. BOXES?

Sorry, we don’t ship to P.O boxes.

LUGGAGE

WHAT SUITCASES CAN BE STORED WITHIN EACH OTHER? 

The small fits inside the medium and the medium fits inside the large luggage.

WHAT MATERIAL ARE THE SUITCASES MADE OF?

TSTL luggage are made of polycarbonate.

HOW DO I CLEAN THE LUGGAGE & KEEP IT CLEAN?

Every luggage will come with a non-woven cover ​to help protect the outer shell and map design from scratching or deteriorating over time, so your marked off locations won’t be lost. You can clean your luggage with a cloth, mild soap, and warm water. Cleaning erasers, mild abrasives, or even toothpaste can remove scuffs and scratches on the outer shell.

HOW DO I SET THE TSA LOCK?

Press in the tiny reset button with a small screwdriver or pen. Set what you want your three-digit combination to be, and click the two zippers in place. Your lock combination is now set and your luggage is locked. To reset lock to a new combination repeat process with a new three-digit number.

WHAT LUGGAGE SHOULD I BRING ON VACATION?

IMPACT

WHAT CAUSE DOES TSTL TRAVEL SUPPORT?

We deeply care about our environmental footprint. We prove this by using 100% recyclable materials and are working towards creating luggage that are more environmentally friendly everyday.

WHERE TO FIND US AND HOW TO GET IN TOUCH

WHERE CAN BUY TSTL LUGGAGE?

We've created our Kickstarter campaign to help us launch our luggage line. Please visit our Kickstarter page and place your pre-orders there. 

HOW CAN I GET IN CONTACT WITH YOU?

Holler at us by shooting an email to help@tstltravel.com.

HOW DO I KEEP UP-TO-DATE WITH TSTL TRAVEL NEWS AND UPDATES?

Sign up for our newsletter. We'll keep you up-to-date with our latest launches and updates!